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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
| Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions |
| Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation - System sizing and capacity planning |
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
Avaya Midsize Solution Design Sample Questions:
1. A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
A) The features supported on BCM are the same as the IP Office.
B) There will be some operational or feature differences.
C) IP Office supports ail BCM sets.
D) The existing sets will operate the same on the IP Office.
2. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the IP Office phone loses contact with the IP Office In the cloud data center
B) When the mobile device loses contact with the IP Office In the cloud data center
C) After the mobile device rings an administer-able number of rings.
D) When simultaneous mode for the IP Office user is not available
3. Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
A) 1200 Series
B) 1100 Series
C) J129
D) DECT R4
4. For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
A) Live broadcast for 750 viewers
B) Video room systems as participants
C) Recording and playback
D) Web browser connectivity
5. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
A) They Improve and extend the mobile infrastructure.
B) They will gain greater flexibility.
C) They decrease solution complexity by reducing features.
D) They can shift to cloud storage for data and Information.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
