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Avaya Workforce Engagement Support Certified Sample Questions:

1. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>Central Archive >Backup
B) System Management>Enterprise> Enterprise Settings
C) Enterprise Management>General Settings>Configuration
D) System Management>General Settings>Settings

2. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Dialer
B) CMS
C) Phone
D) Quality

3. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The user log
B) The Audit viewer
C) The alarm status
D) The installer log

4. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) An internal call will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

5. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Quality Monitor
B) Record
C) Replay
D) Store/Archive

Solutions: